If there are any problems or if you have any questions, please contact me at [email protected].
Return Policy
I do not accept returns or refunds. I am not responsible for missing packages as they are in the care of the carrier(USPS) after I hand it off. If there are any issues with your package please contact your local post office. All packages come with tracking and are traceable.
I am not responsible for products that are damaged during delivery. I try to package everything safely and take all precautions so that nothing is damaged during transit, but if there are any concerns please contact me!
Products
All items are from Japan. Some items may not be in their original packaging or have missing tags. All items that are not in their original packaging are disinfected and checked before being sent out.
Shipping Info
** For shipping to the U.S
All items come with tracking and are sent as First Class Package service through USPS to ensure cheapest delivery option. If you'd like a different method of shipping feel free to contact me!
International Shipping
Currently there are only a few options for international shipping on this website which include Canada, Australia, the U.K, Central America and all countries in the European Union. However I do offer international shipping if you contact me through Instagram @Mochimystery or through email ([email protected]). If you have any other questions also please contact me! Meanwhile I'm working towards adding international shipping on this website! But for now I'm taking international orders through Instagram or email!